Processing times, carriers, destinations, and delivery terms.
Orders are picked and packed before the next available dispatch window.
Dispatched early in the week so shipments are not held over a weekend.
Tracked courier service with details emailed at dispatch.
Domestic shipping only at this time.
Orders are processed within 1 to 2 business days of payment clearing and account verification. We dispatch Monday through Wednesday so that no shipment is held in a carrier depot over a weekend.
An order placed late in the week is prepared and dispatched in the next available window rather than shipped immediately.
We ship by tracked courier. Typical domestic transit is 1 to 3 business days depending on destination and the service selected at checkout. Tracking details are emailed when the label is generated and are also available from your account.
Transit times are carrier estimates, not guarantees. Weather, carrier backlogs, and customs or regulatory checks can extend them, and these delays are outside our control.
A signature may be required on delivery. We recommend shipping to a laboratory or institutional address where someone is available to receive the package rather than to an address where it may sit unattended.
The purchaser is responsible for the accuracy of the delivery address. Packages returned as undeliverable because of an incorrect or incomplete address are subject to reshipment charges.
We currently ship within the United States only. We do not ship to any jurisdiction where the sale, receipt, or possession of the material ordered is restricted, and we may decline or cancel an order on that basis.
The purchaser is responsible for confirming that receipt of the material is lawful at the delivery address, and for any duties, taxes, or institutional import requirements that apply.
If tracking shows no movement for 3 business days, or a package arrives damaged, contact us with the order number and tracking reference. For damage, include photographs of the outer packaging and its contents as received.
We open a claim with the carrier and, where a shipment is confirmed lost or damaged in transit, replace or refund the affected items in line with our Refund Policy.
All orders are subject to account verification and compliance review before dispatch. Where an order is inconsistent with legitimate research use, we may request further information or decline it and refund in full. This review is a condition of sale.
Quote your order and tracking number and we will chase it with the carrier.
Questions about this policy? Email support@rwbpeptidesusa.com
